> ## Documentation Index
> Fetch the complete documentation index at: https://docs.musterbox.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help, report issues, and engage the MusterBox team.

## Before you file

Take two minutes and capture the data that makes your report actionable:

```bash theme={"dark"}
musterbox sdk version                # SDK/protocol/ABI
musterbox diagnostics generate       # support bundle (redacted)
musterbox pipeline status            # outbound queue health
musterbox transport diagnose         # connectivity
```

Also note:

* environment (sandbox/staging/production) and hosted URL,
* your engine and version (e.g. Unity 2022.3, Godot 4.3, Bevy 0.19),
* the SDK error code (`MBX-SDK-###`) or platform code from the response,
* timestamps and any affected player IDs (hashed).

## Channels

| Need                 | Where                                                                 |
| -------------------- | --------------------------------------------------------------------- |
| SDK usage questions  | Start with the docs; then the developer channel                       |
| Bugs / crashes       | Report with steps + diagnostic bundle                                 |
| Security incidents   | Follow [Report a security incident](/guides/report-security-incident) |
| Documentation issues | Suggest a correction on the affected page                             |

## What makes a good report

1. **Reproduce**: exact steps, config (redacted), and code path.
2. **Observe**: expected vs. actual behavior, and the error codes you saw.
3. **Diagnose**: health check + bundle output.
4. **Classify**: is it SDK, adapter, or backend? The error codes separate
   transport (`MBX-SDK-004`), auth (`MBX-SDK-005`), protocol
   (`MBX-SDK-009`), etc.

## Boundaries

Some things are deliberately not part of the SDK:

* the game's own rules, authoritative server, or realtime layer — those live
  in the game project,
* OTP-style login with `requiresOTP` — surfaced as an error until supported,
* non-`session` credential scopes — grant `session` for match integrations.

## Status of distribution

npm (`@musterbox/sdk-js`, `@musterbox/sdk-wasm`) and crates.io publication
are not live yet; installs use vendored `dist/` artifacts. If you are blocked
on publication cadence, say so in your support request so it can be
prioritized.